Privacy Policy
AIDA Academy ยท Last updated: 12 November 2026
This policy explains how AIDA Academy ("we") handles personal information when you order from us, contact us on WhatsApp, or receive delivery updates. It applies to our order and delivery assistant (Discord and WhatsApp).
1. Information we collect
- Order details you give us: name, phone number(s), delivery address, items, cash-on-delivery amount and notes.
- WhatsApp messages you send to our business number, your WhatsApp profile name and number.
- Delivery status of your parcel (for example picked up, delivered, returned) from our courier, Pathao.
We do not collect payment card details, passwords or location tracking data.
2. How we use it
- To create and deliver your order through Pathao Courier.
- To send you updates about your parcel and reply to your questions.
- To keep simple order records for our team (customer service, returns, accounting).
We do not sell your information and we do not use it for advertising.
3. Who we share it with
- Pathao Courier - name, phone, address and order details, so they can deliver your parcel.
- Meta (WhatsApp) - messages are sent and received through the WhatsApp Business Platform.
- AI service providers (Google Gemini and OpenRouter) - the text of your order message or question may be processed by these services to read the address and write a reply. They act only to process the request.
- Discord - order details are shown in our team's private Discord channels so staff can confirm orders.
- Authorities, only if required by law.
4. How long we keep it
Order records are kept as long as needed for delivery, returns and our accounts, and we keep at most the latest 2,000 orders in our order system. WhatsApp chat history used by the assistant is kept only in temporary memory.
5. Your choices and rights
- Ask what information we hold about you, ask us to correct it, or ask us to delete it.
- Stop WhatsApp updates at any time by replying STOP or telling us in chat.
To make a request, contact us using the details below. We reply within 30 days.
6. Data deletion
To delete your data, send us your phone number and the request "delete my data" through the contact details below. We will remove your order records and chat history, except what we must keep by law (for example invoices).
7. Security
Access to order data is limited to authorised AIDA Academy staff. Connections to our systems use encryption (HTTPS).
8. Children
Our services are not directed at children under 13 and we do not knowingly collect their information.
9. Changes
We may update this policy. The date at the top shows the latest version.
10. Contact
AIDA Academy
Phone / WhatsApp: 01318620454